Having always been a big supporter of Dropbox and us already using their free platform, I thought I'd talk to them. I've been in search for a business plan for my community business networking group for a while now. I have attempted reaching dropbox via twitter after repeated emails with no response, I was totally ignored. Your customer service is quite horrible I must say. I do not know what happened or what I did to have violated dropbox, since I have only saved files shared with me to the account and nothing else.

I expected to be treated better since it is a paid account. The account has been disabled for a violation of Dropbox's Terms of Service and Acceptable Use Policy. I have only received one non friendly response from dropbox :

I have repeatedly tried to reach dropbox but unsuccessful despite this account being a paid account.

I tried resetting password, and received a message that my account had been disabled. I had just started to upload files shared with me to my second paid account : when I realised I could no longer login. I decided to upgrade my second paid dropbox account : from basic (which I have had for a while) to paid 2TB personal after my first paid account : storage became full.

Dropbox customer service call